Privacy Policy

Fireplace Pros San Antonio ("we", "us", "our") is a Texas residential home-services business specializing in gas fireplace repair, 20-point tune-ups, cleaning, and installation, serving the greater San Antonio, Texas area.

This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website or submitting a service request, you agree to the practices described here.

We collect the information you choose to give us when you ask about or book our services:

• Name, phone number, and email address — so we can contact you about the service you requested.

• Street address and ZIP code — so we can confirm service coverage and dispatch a technician.

• Details about your fireplace or service need — what you tell us in the booking wizard, a lead form, or a chat message (for example, "pilot won't light").

Website booking wizard and forms: when you complete our booking wizard or a contact form on this website, the details you enter are sent to us so we can schedule your service.

Meta Lead Ads Instant Forms: when you submit an Instant Form on one of our Facebook or Instagram ads, Meta (Facebook's parent company) transmits the information you entered — typically your name, phone number, email, and ZIP code — to us as a lead. We use that information for the same purpose described below: contacting you about the service you asked for. Meta's own data practices are governed by Meta's Privacy Policy.

We use your personal information only to operate our home-services business:

• To contact you by phone, text, or email about the service you requested.

• To schedule, confirm, and follow up on service appointments.

• To provide quotes, service reports, and records of work performed at your property.

• To improve our website and measure how visitors use it (aggregated, non-identifying analytics).

We do not use your information for any purpose unrelated to the services you requested without your consent.

We do not sell, rent, or trade your personal information to third parties for their own marketing or any other purpose. Ever.

We share information only with service providers that help us run the business (for example, our website hosting and messaging providers), and only to the extent needed to deliver the services above, or when required by law.

We keep the personal information we collect only as long as needed to provide the services you requested, maintain business and service records, and comply with applicable Texas and federal record-keeping requirements. When information is no longer needed for these purposes, we delete it.

If you would like us to delete your information sooner, contact us using the details below.

You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, at any time. We respond to every privacy request as promptly as we can, and in accordance with applicable Texas law.

To make a privacy request, reach us at:

• Email: Fireplaceprosa@gmail.com

• Phone or text: (210) 940-3130

If we update this Privacy Policy, we will post the new version on this page with a revised effective date. The version posted here is the one that governs your use of the website.