What is Fireplace Pros San Antonio?

Streamline your gas fireplace maintenance, repair bookings, and safety inspections with our dedicated service management platform for San Antonio homeowners.

Why won't my gas fireplace pilot light stay lit?

A pilot light that won't stay lit is usually caused by a worn thermocouple, a dirty pilot assembly, or low gas pressure. Fireplace Pros San Antonio diagnoses the exact cause and completes most pilot light repairs in a single visit — and a pilot that keeps dying should be inspected promptly, since it's part of your fireplace's safety system.

How much does a gas fireplace inspection cost in San Antonio?

In San Antonio, a professional gas fireplace safety inspection typically starts around $99. At Fireplace Pros San Antonio, our annual 20-point safety inspection starts at $99 and includes full electronic gas leak detection, carbon monoxide testing, pilot and thermocouple diagnostics, and a written safety report with photos.

What is included in a 20-point gas fireplace tune-up?

A 20-point tune-up from Fireplace Pros San Antonio covers all 20 safety checkpoints: gas leak and pressure checks, pilot and thermocouple diagnostics, flue and carbon monoxide draft safety testing, and a ceramic glass and burner deep clean — finished with a written safety report with photos and recommendations.

Can you clean the glass on my gas fireplace?

Yes. Cloudy or hazy glass is a common issue caused by combustion byproducts. Our deep cleaning service includes glass cleaning, log repositioning, burner port cleaning, and firebox vacuuming to restore both appearance and efficiency.

What should I do if I smell gas near my fireplace?

Turn off the gas supply valve immediately if it is safe to do so, do not operate any electrical switches, ventilate the area, and call us for emergency service. If the smell is strong or you feel dizzy, evacuate and call 911. We offer 24/7 emergency gas leak detection and repair.

What brands of gas fireplaces do you service?

We service all major gas fireplace brands including Heat & Glo, Napoleon, Mendota, Valor, Direct Vent, Superior, and more. Our technicians are trained on both insert and freestanding gas fireplace systems.

How often should I have my gas fireplace inspected?

We recommend an annual 20-point safety inspection for all gas fireplaces. Regular inspections catch gas leaks, cracked fireboxes, and failing components before they become dangerous or expensive problems. Many homeowners insurance policies also require annual inspection documentation.

How long does a typical service visit take?

A standard 20-point safety inspection takes 60 to 90 minutes. Repairs vary depending on the issue but most are completed within 1 to 2 hours. Deep cleaning service typically takes 90 minutes. We always provide an estimate before starting any work.

What does the 20-point safety inspection include?

Our inspection covers gas line leak detection, valve operation, pilot light and thermocouple testing, burner flame analysis, firebox integrity, glass and gasket seal check, ventilation and draft flow, carbon monoxide testing, chimney and flue inspection, and more. You receive a written report with photos and recommendations.

What areas do you charge for emergency service?

Emergency gas leak detection and repair is available 24/7 across all our service areas. Emergency calls have a premium rate that includes immediate dispatch, diagnostic, and first-hour repair. We will provide a full estimate before any work begins.

Do I need to be home during the service?

Yes, an adult must be present during the service visit so the technician can access the fireplace, test the gas system, and review findings with you. We provide arrival time windows and call ahead before arriving.

Why does my pilot light keep going out?

The most common causes are a failing thermocouple, a dirty pilot assembly, or low gas pressure. Our technicians diagnose the exact issue and typically resolve it in a single visit. A pilot that won't stay lit is a safety concern and should be addressed promptly.

Do you service all neighborhoods in San Antonio?

We currently serve Stone Oak, Alamo Heights, The Dominion, Boerne, Helotes, North Central, and Cibolo. If you are in a nearby area, call us and we will do our best to accommodate or refer you to a trusted partner.

Modern gas fireplace glowing in an upscale San Antonio living room at dusk

One Craft. One Focus. Zero Problems.

San Antonio's Gas Fireplace & Safety Specialists

Pre-winter diagnostics, leak checks, and 20-point tune-ups. Booked today, running tonight.

"We don't fix everything in your house. We just master your fireplace."

Factory-trained gas fireplace specialists
Same-day slots across 7 North Side service areas
20-Point Tune-Up — starting at $99
5.0-star average from verified local customers

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What's going on with your fireplace?

Annual 20-Point Tune-Up — starting at $99

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Prefer to talk? (210) 940-3130

The 20-Point Standard

Every visit. Every fireplace. All 20 points.

Your factory-trained technician runs the full 20-step safety matrix on every tune-up — nothing skipped, nothing guessed. Tap any step to preview it.

Gas Leak & Pressure Checks

Pilot & Thermocouple Diagnostics

Flue & CO Draft Safety

Ceramic Glass & Burner Deep Clean

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The Transformation

From Cloudy Soot to Crystal-Clear Flame

Drag the slider — same fireplace, restored in a single deep-clean visit.

After: crystal-clear gas fireplace glass with a vibrant natural flame

Before: fireplace glass covered in cloudy soot stains

BEFORE — Soot-Stained GlassAFTER — Crystal-Clear Flame

Cloudy, soot-filmed glass is the #1 complaint we hear. Our deep-clean service restores spotless ceramic glass and tunes your burner for a natural, even flame — in one visit.

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Factory-trained gas fireplace specialists are on the road across San Antonio's North Side right now. Check your zip in seconds.

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The highlighted area shows our service boundary across greater San Antonio — every marker is an active service area. Hover a marker for neighborhood details.

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Your Neighbors Already Trust Us

Real reviews from real fireplaces in Stone Oak, Alamo Heights, Boerne & across the North Side.

"Flame kept shutting off after 10 minutes. They diagnosed a dirty burner port and a weak gas valve in under an hour. Fixed everything and showed me exactly what was wrong. Worth every penny."

James C.

Helotes

Verified

"Best fireplace service in the San Antonio area. They swept our chimney, checked the gas line, and provided a detailed report with photos. I trust them completely with our home."

Thomas B.

Boerne

Verified

"Booked online and got a next-day appointment. The tech was professional, wore boot covers, and cleaned up after the repair. My pilot lights on the first try now. Five stars all the way."

Linda V.

North Central

Verified

"Fireplace Pros did our annual 20-point inspection and found a hairline crack in the firebox we never knew about. Honest, thorough, and on time. Highly recommend for anyone in Stone Oak."

Michael R.

Stone Oak

Verified

"Our pilot light kept going out every night. They came out the same week, replaced the thermocouple, and cleaned the whole unit. Fireplace has been running perfectly since. True professionals."

Patricia H.

Alamo Heights

Verified

"I smelled gas near my fireplace and panicked. They were at my door within 90 minutes on a Sunday, found a loose connection at the valve, and made it safe. I cannot thank them enough."

Susan W.

Dominion

Verified

"The glass on my fireplace was cloudy for years. They did a deep clean and it looks brand new. Also adjusted the burner for a more natural flame pattern. Excellent service."

Robert D.

North Central

Verified

"With the freeze coming they came out and prepped our gas fireplace for winter. Tested everything, replaced a worn gasket, and gave us peace of mind. Very knowledgeable and friendly tech."

Karen M.

Cibolo

Verified

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Frequently Asked Questions

Everything San Antonio homeowners ask us about gas fireplace safety, pricing, and repairs.

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